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nyc BLOG estate

Customer Survey Reveals New Yorkers' Opinions of City Services

Mayor Bloomberg and Public Advocate Gotbaum released findings of a citywide customer survey revealing New Yorkers' opinions of city services. The largest municipal survey ever conducted in the United States the data will be used to hold city agencies accountable for improving services.

The Feedback Survey was designed to gauge public perceptions of quality of life and quality of local government services in the City.

Highlights of Survey Results

Percentage of respondents that rated services "excellent," "good" or "fair" included:

85 percent of respondents on matters of public safety, including police and fire protection and police-community relations.

88 percent of respondents on matters of public safety in their own neighborhoods.

85 percent of parents with children enrolled in a public school or after-school program, with more than half rating public schools as "excellent" or "good." By comparison, 75 percent of respondents that did not have a child enrolled in a public school gave a rating of "excellent," "good" or "fair."

85 percent of respondents on matters of parks, libraries and cultural amenities, with 75 percent of respondents having used a park, playground or library at least once in the past year.

92 percent of respondents on matters of human services, including community centers, senior centers, home health care services for the elderly, and Medicaid services - some of the highest ratings in the survey.

58 percent of respondents on matters of social support services, including preventing homelessness, providing youth employment, public housing, and public assistance.

Respondents were asked to name issues they believe are the most important ones facing the City. The top five issues, listed in order, were: housing, education, mass transit, crime, and the cost of living.

The Feedback Survey was the largest municipal services survey ever conducted in the United States and the first of its kind in New York City. It included 34 questions, covering overall quality of life; customer service and access to government; public safety; health and human services; public education; community conditions, such as the cleanliness of streets and sidewalks; transportation, including mass transit; recreation; and culture.


  1. I'm surprised social support services is only 58%. I commuted to Fulton Street and had to step over homeless people sleeping on the subway grates for warmth. I also recall people not making it through the night when it was well below zero. Aside from this, we never felt "unsafe" near, in, on, or above the subway.

  2. I am quite surprised to see the survey result, the figures are different than my predictions! May be I was with different mindset.


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